Compliance

Overview

Compliance settings help you meet legal and regulatory requirements including GDPR, food safety regulations, and fiscal requirements.

Key Purpose: Configure settings for legal and regulatory compliance.

Purpose

This page lets you configure GDPR consent flows, fiscal module integrations, food safety display options, age verification rules, and receipt legal requirements to meet your country's regulations.

Key Concepts

GDPR Compliance: Settings for privacy policy URL, terms and conditions, cookie consent banners, data retention periods, and marketing consent that control how customer data is collected and managed.
Fiscal Module: An optional integration with third-party fiscal providers (Fiskaly, EFSTA, or custom) required in countries like Belgium and Germany for tax-compliant transaction recording.
Age Verification: A checkout-time prompt triggered when alcoholic items are in the cart, with a configurable minimum age that varies by country (16-21 depending on jurisdiction and beverage type).
Allergen Display: A toggle controlling whether allergen icons and labels appear on menu items in Online Ordering and Kiosk, required by EU food information regulations.
Sequential Receipt Numbers: A toggle ensuring receipts are numbered in unbroken sequence, a legal requirement in many countries for tax audit purposes.

Actions

Set your privacy policy URL, terms and conditions URL, enable the cookie consent banner, and define the data retention period and marketing consent requirements.

Enable Fiscal Module

Turn on fiscal compliance, select a fiscal provider (Fiskaly, EFSTA, or custom), and enter your fiscal registration ID for tax-compliant transaction recording.

Set Age Verification Rules

Enable age verification for alcohol orders and configure the minimum legal age appropriate for your country.

Manage Food Safety Display

Toggle allergen information and nutritional information display for customer-facing menu interfaces.

Location

Backoffice Route: /settings/compliance
Backend Controller: app/Http/Controllers/Api/ComplianceController.php
Vue Component: src/views/settings/ComplianceComponent.vue

Privacy Policy URL

Property	Value
Field ID	`privacy_policy_url`
Label	Privacy Policy URL
Type	URL
Required	Yes (EU)

Description: Link to your privacy policy.

Customer Impact:

Shown during account creation
Link in footer of Online Ordering
Required for GDPR compliance

Terms & Conditions URL

Property	Value
Field ID	`terms_url`
Label	Terms & Conditions URL
Type	URL
Required	Recommended

Description: Link to your terms and conditions.

Customer Impact:

Shown during checkout
Customer must accept before ordering

Property	Value
Field ID	`cookie_consent_enabled`
Label	Show Cookie Banner
Type	Toggle
Default	true

Description: Show cookie consent banner to visitors.

Business Logic:

Required in EU
Shows on first visit
Stores consent preference

Data Retention Period

Property	Value
Field ID	`data_retention_days`
Label	Data Retention
Type	Number
Unit	Days
Default	730 (2 years)

Description: How long to keep customer data.

Business Logic:

Customer data deleted after this period
Transaction records may be kept longer (legal requirement)

Property	Value
Field ID	`marketing_consent_required`
Label	Require Marketing Consent
Type	Toggle
Default	true

Description: Require explicit consent for marketing emails.

Business Logic:

If true: Checkbox for marketing opt-in
If false: Opt-out model (not GDPR compliant)

Fiscal Compliance

Fiscal Module Enabled

Property	Value
Field ID	`fiscal_enabled`
Label	Enable Fiscal Module
Type	Toggle
Default	false

Description: Enable fiscal/tax compliance features.

Requirements by Country:

Belgium: Fiscal module required for hospitality
Netherlands: Not required
Germany: TSE (Technical Security Equipment) required

Fiscal Provider

Property	Value
Field ID	`fiscal_provider`
Label	Fiscal Provider
Type	Select
Options	fiskaly, efsta, custom
Depends On	fiscal_enabled = true

Description: Third-party fiscal compliance provider.

Fiscal ID

Property	Value
Field ID	`fiscal_id`
Label	Fiscal ID
Type	Text
Depends On	fiscal_enabled = true

Description: Your fiscal registration ID.

Food Safety

Allergen Information

Property	Value
Field ID	`allergen_display`
Label	Show Allergen Information
Type	Toggle
Default	true

Description: Display allergen information on menu items.

Customer Impact:

Allergen icons/labels on items
Allergen filter in menu
Required in EU

Nutritional Information

Property	Value
Field ID	`nutritional_display`
Label	Show Nutritional Information
Type	Toggle
Default	false

Description: Display nutritional information (calories, etc.).

Customer Impact:

Calorie counts on items
Nutritional details in item view

Alcohol Age Verification

Property	Value
Field ID	`alcohol_age_check`
Label	Age Verification for Alcohol
Type	Toggle
Default	true

Description: Require age confirmation for alcohol orders.

Business Logic:

If cart contains alcohol → Age check prompt
Customer confirms they are of legal age
May require ID check on delivery

Minimum Alcohol Age

Property	Value
Field ID	`minimum_alcohol_age`
Label	Minimum Age
Type	Number
Default	18
Depends On	alcohol_age_check = true

Description: Minimum age to purchase alcohol.

By Country:

Netherlands: 18
Belgium: 16 (beer/wine), 18 (spirits)
Germany: 16 (beer/wine), 18 (spirits)
UK: 18
USA: 21

Receipt Requirements

VAT Number on Receipt

Property	Value
Field ID	`vat_on_receipt`
Label	Show VAT Number
Type	Toggle
Default	true

Description: Display VAT number on receipts.

Legal Requirement: Required in EU for VAT-registered businesses.

Company Registration on Receipt

Property	Value
Field ID	`company_reg_on_receipt`
Label	Show Company Registration
Type	Toggle
Default	false

Description: Display company registration number on receipts.

Sequential Receipt Numbers

Property	Value
Field ID	`sequential_receipts`
Label	Sequential Receipt Numbers
Type	Toggle
Default	true

Description: Use sequential numbering for receipts.

Legal Requirement: Required in many countries for tax purposes.

Business Logic

Customer requests data export/deletion
        │
        ▼
Verify customer identity
        │
        ▼
Export Request:
├── Compile all customer data
├── Generate downloadable file
└── Send to customer

Deletion Request:
├── Delete personal data
├── Anonymize transaction records
├── Confirm deletion to customer

Visitor arrives at site
        │
        ▼
Cookie consent given?
├── Yes → Load all cookies
│
└── No → Show consent banner
         ├── Accept All → Set consent, load cookies
         ├── Reject → Set minimal cookies only
         └── Customize → Show options

Age Verification Flow

Customer adds alcohol to cart
        │
        ▼
Proceed to checkout
        │
        ▼
Age verification prompt:
"I confirm I am 18 years or older"
        │
        ├── Confirmed → Continue checkout
        └── Not confirmed → Remove alcohol items

Customer Impact

Online Ordering

Cookie consent banner
Privacy policy link
Terms acceptance at checkout
Age verification for alcohol
Allergen information display

Data Rights

Request data export
Request data deletion
Update marketing preferences

Relations

Depends On

Locations: Compliance varies by country

Affects

Online Ordering: Consent flows
Customers: Data handling
Receipts: Required information
Menu Items: Allergen display

Business Rules

Cookie consent is required for EU visitors; the banner appears on first visit and the preference is stored so it does not reappear once accepted or rejected.
Data retention defaults to 730 days (2 years); after this period customer personal data is deleted, but transaction records may be kept longer to satisfy legal accounting requirements.
Marketing consent must be opt-in (checkbox) when marketing_consent_required is true; using opt-out mode is not GDPR compliant in the EU.
Age verification is triggered at checkout only when the cart contains items flagged as alcoholic; if the customer does not confirm, alcoholic items are removed from the cart.
Fiscal module settings (provider, fiscal ID) are only editable when fiscal_enabled is true; Belgium requires this module for hospitality businesses, while the Netherlands does not.

FAQs

"Is the cookie consent banner mandatory?" In the EU, yes; the system shows it on first visit and respects the visitor's choice for subsequent visits.
"What happens when a customer requests data deletion?" Personal data is deleted and transaction records are anonymized; a confirmation is sent to the customer.
"Do I need a fiscal module in the Netherlands?" No, it is not required; the fiscal module is primarily needed in Belgium (hospitality) and Germany (TSE requirement).
"Can I set different minimum alcohol ages for beer vs. spirits?" The current system uses a single minimum age field; for countries with split ages (e.g., Belgium: 16 for beer/wine, 18 for spirits), set the higher age or manage product-level restrictions.
"Are allergen icons shown automatically?" Allergen display must be enabled in compliance settings, and individual menu items must have allergen data configured for the icons to appear.

Troubleshooting

Causes:

Cookies being cleared
Consent not saving
Browser blocking cookies

Solutions:

Check browser settings
Verify consent storage
Allow cookies from site

Causes:

Large data volume
System error
Email delivery issue

Solutions:

Wait for processing
Check system logs
Verify email address

Problem: Age verification not showing

Causes:

Feature disabled
No alcohol items in cart
Items not marked as alcohol

Solutions:

Enable age verification
Check cart contents
Mark items as containing alcohol

Examples

EU Compliant Settings

json

{
  "privacy_policy_url": "https://restaurant.com/privacy",
  "terms_url": "https://restaurant.com/terms",
  "cookie_consent_enabled": true,
  "data_retention_days": 730,
  "marketing_consent_required": true,
  "allergen_display": true,
  "alcohol_age_check": true,
  "minimum_alcohol_age": 18,
  "vat_on_receipt": true,
  "sequential_receipts": true
}

Belgium Fiscal Compliance

json

{
  "fiscal_enabled": true,
  "fiscal_provider": "fiskaly",
  "fiscal_id": "BE-FISCAL-12345",
  "vat_on_receipt": true,
  "company_reg_on_receipt": true,
  "sequential_receipts": true
}

┌─────────────────────────────────────────────────────────────┐
│ 🍪 We use cookies                                           │
│                                                             │
│ We use cookies to improve your experience on our site.      │
│ By continuing, you agree to our use of cookies.             │
│                                                             │
│ [Privacy Policy]                                            │
│                                                             │
│ [Reject All]  [Customize]  [Accept All]                     │
└─────────────────────────────────────────────────────────────┘

Age Verification Prompt

┌─────────────────────────────────────────────────────────────┐
│ 🍺 Age Verification Required                                │
│                                                             │
│ Your order contains alcoholic beverages.                    │
│                                                             │
│ Please confirm that you are 18 years of age or older.       │
│                                                             │
│ ☐ I confirm I am 18 years or older                         │
│                                                             │
│ [Cancel]                              [Continue to Checkout]│
└─────────────────────────────────────────────────────────────┘

json

{
  "customer_data_export": {
    "personal_info": {
      "name": "Jan de Vries",
      "email": "jan@example.com",
      "phone": "+31612345678",
      "created_at": "2023-01-15"
    },
    "addresses": [
      {
        "label": "Home",
        "address": "Kalverstraat 123, Amsterdam"
      }
    ],
    "orders": [
      {
        "order_number": "1234",
        "date": "2024-01-10",
        "total": 32.50
      }
    ],
    "loyalty": {
      "points_balance": 450,
      "points_earned": 1200,
      "points_redeemed": 750
    },
    "marketing_consent": true,
    "consent_date": "2023-01-15"
  }
}

Compliance ​

Overview ​

Purpose ​

Key Concepts ​

Actions ​

Configure GDPR Settings ​

Enable Fiscal Module ​

Set Age Verification Rules ​

Manage Food Safety Display ​

Location ​

GDPR Compliance ​

Privacy Policy URL ​

Terms & Conditions URL ​

Cookie Consent ​

Data Retention Period ​

Marketing Consent Required ​

Fiscal Compliance ​

Fiscal Module Enabled ​

Fiscal Provider ​

Fiscal ID ​

Food Safety ​

Allergen Information ​

Nutritional Information ​

Alcohol Age Verification ​

Minimum Alcohol Age ​

Receipt Requirements ​

VAT Number on Receipt ​

Company Registration on Receipt ​

Sequential Receipt Numbers ​

Business Logic ​

GDPR Data Request Flow ​

Cookie Consent Flow ​

Age Verification Flow ​

Customer Impact ​

Online Ordering ​

Data Rights ​

Relations ​

Depends On ​

Affects ​

Related Features ​

Business Rules ​

FAQs ​

Troubleshooting ​

Problem: Cookie banner keeps showing ​

Problem: GDPR data request not processing ​

Problem: Age verification not showing ​

Examples ​

EU Compliant Settings ​

Belgium Fiscal Compliance ​

Cookie Consent Banner ​

Age Verification Prompt ​

GDPR Data Export ​

Compliance

Overview

Purpose

Key Concepts

Actions

Configure GDPR Settings

Enable Fiscal Module

Set Age Verification Rules

Manage Food Safety Display

Location

GDPR Compliance

Privacy Policy URL

Terms & Conditions URL

Cookie Consent

Data Retention Period

Marketing Consent Required

Fiscal Compliance

Fiscal Module Enabled

Fiscal Provider

Fiscal ID

Food Safety

Allergen Information

Nutritional Information

Alcohol Age Verification

Minimum Alcohol Age

Receipt Requirements

VAT Number on Receipt

Company Registration on Receipt

Sequential Receipt Numbers

Business Logic

GDPR Data Request Flow

Cookie Consent Flow

Age Verification Flow

Customer Impact

Online Ordering

Data Rights

Relations

Depends On

Affects

Related Features

Business Rules

FAQs

Troubleshooting

Problem: Cookie banner keeps showing

Problem: GDPR data request not processing

Problem: Age verification not showing

Examples

EU Compliant Settings

Belgium Fiscal Compliance

Cookie Consent Banner

Age Verification Prompt

GDPR Data Export