Permissions Reference

Which team roles can access which features.

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Role Overview

Role	Description
Owner	Full access to everything including billing and account deletion
Admin	Full access except billing and critical account settings
Manager	Day-to-day operations, limited settings access
Staff	View-only with limited operational actions

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Permissions by Feature

Settings

Feature	Owner	Admin	Manager	Staff
Locations - View	✅	✅	✅	✅
Locations - Edit	✅	✅	❌	❌
Locations - Create/Delete	✅	✅	❌	❌
Business Hours	✅	✅	✅	❌
Restricted Dates	✅	✅	✅	❌
Payments	✅	✅	❌	❌
Team - View	✅	✅	✅	❌
Team - Manage	✅	✅	❌	❌
Branding	✅	✅	❌	❌
Receipts	✅	✅	✅	❌
Tax Rates	✅	✅	❌	❌
Languages	✅	✅	❌	❌
Billing	✅	❌	❌	❌
Activity Log	✅	✅	✅	❌

Menu Management

Feature	Owner	Admin	Manager	Staff
Items - View	✅	✅	✅	✅
Items - Edit	✅	✅	✅	❌
Items - Create/Delete	✅	✅	✅	❌
Categories	✅	✅	✅	❌
Modifiers	✅	✅	✅	❌
Menus	✅	✅	✅	❌
Variant Groups	✅	✅	✅	❌

Channels

Feature	Owner	Admin	Manager	Staff
Online Ordering - View	✅	✅	✅	✅
Online Ordering - Edit	✅	✅	✅	❌
Delivery Settings	✅	✅	✅	❌
Pickup Settings	✅	✅	✅	❌
Order Capacity	✅	✅	✅	❌
In-House Settings	✅	✅	✅	❌
QR Ordering	✅	✅	✅	❌

Marketing

Feature	Owner	Admin	Manager	Staff
Loyalty - View	✅	✅	✅	✅
Loyalty - Edit	✅	✅	❌	❌
Offers - View	✅	✅	✅	✅
Offers - Edit	✅	✅	✅	❌
Coupons	✅	✅	✅	❌
Gift Cards - View	✅	✅	✅	✅
Gift Cards - Manage	✅	✅	✅	❌
Customers - View	✅	✅	✅	✅
Customers - Edit	✅	✅	✅	❌

Devices

Feature	Owner	Admin	Manager	Staff
Kiosks - View	✅	✅	✅	✅
Kiosks - Manage	✅	✅	❌	❌
KDS - View	✅	✅	✅	✅
KDS - Manage	✅	✅	❌	❌
Printers	✅	✅	❌	❌
Device Profiles	✅	✅	❌	❌

Integrations

Feature	Owner	Admin	Manager	Staff
Stripe	✅	✅	❌	❌
Viva Wallet	✅	✅	❌	❌
Square	✅	✅	❌	❌
Deliveroo	✅	✅	❌	❌
Uber Eats	✅	✅	❌	❌
Hendrickx	✅	✅	❌	❌

Operations

Feature	Owner	Admin	Manager	Staff
Transactions - View	✅	✅	✅	✅
Transactions - Refund	✅	✅	✅	❌
Inventory - View	✅	✅	✅	✅
Inventory - Edit	✅	✅	✅	✅
Reports - View	✅	✅	✅	❌
Reports - Export	✅	✅	✅	❌

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Quick Actions by Role

Owner Can

• Everything Admin can do
• Manage billing and subscription
• Delete account
• Transfer ownership
• Access all financial data

Admin Can

• Everything Manager can do
• Manage team members
• Configure payments
• Set up integrations
• Change branding
• Manage tax rates

Manager Can

• Everything Staff can do
• Edit menu items and prices
• Manage offers and coupons
• Adjust order capacity
• Process refunds
• View reports
• Update business hours

Staff Can

• View transactions
• View menu
• Update inventory/stock
• View customer info
• Basic operational tasks

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Location-Based Permissions

Team members can be restricted to specific locations:

Setting	Effect
All Locations	Access to all current and future locations
Specific Locations	Only see and manage assigned locations

Example: A manager assigned to "Downtown" location cannot see or edit "Airport" location data.

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Permission Inheritance

Owner
  │
  └── Admin (inherits most Owner permissions)
        │
        └── Manager (inherits most Admin permissions)
              │
              └── Staff (inherits view permissions)

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Common Permission Scenarios

"Manager can't change payment settings"

Expected: Managers don't have payment access. Only Owner/Admin can configure payments.

"Staff member can't edit menu prices"

Expected: Staff have view-only access. Promote to Manager for edit access.

"New team member can't see other locations"

Check: Location assignment in Team settings. Assign additional locations if needed.

"Admin can't access billing"

Expected: Only Owner has billing access. This is a security measure.

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Changing Permissions

Permissions are role-based and cannot be customized per user. To change what someone can do:

1. Go to Settings → Team
2. Find the team member
3. Click Edit
4. Change their Role
5. Click Save

Note: Changing role immediately updates their access.