Upvendo Knowledge Base

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Glossary ​

Definitions of Upvendo-specific terms and concepts.

A ​

Accept Orders Until ​

Setting that determines when to stop accepting orders. Options:

  • Closing Time: Accept until location closes
  • Closing Time Minus Prep Time: Stop early to allow kitchen to finish

Activity Log ​

Record of all changes made in the backoffice. Shows who changed what and when.

Allergens ​

Substances that can cause allergic reactions. EU requires disclosure of 14 allergens:

  • Gluten, Crustaceans, Eggs, Fish, Peanuts, Soybeans, Milk, Nuts, Celery, Mustard, Sesame, Sulphites, Lupin, Molluscs

ASAP Order ​

Order for immediate preparation, as opposed to a scheduled order.

Attract Screen ​

The idle screen shown on a kiosk when no customer is using it. Typically shows branding and "Touch to Order" message.

B ​

Backoffice ​

The admin dashboard where merchants configure their restaurant settings, menus, and view reports.

Bancontact ​

Belgian payment method supported through Stripe.

Birthday Bonus ​

Loyalty reward given to customers on their birthday. Can be points, discount, or free item.

Business Hours ​

The hours when a location is open for business. Can be different for each day of the week.

C ​

Capacity ​

See Order Capacity.

Category ​

A grouping of menu items (e.g., "Appetizers", "Main Courses", "Drinks").

Category Limit ​

Maximum number of items from a specific category that can be ordered per time slot.

Channel ​

A way customers can place orders:

  • Online Ordering: Website
  • Kiosk: Self-service terminal
  • In-House/QR: Table ordering
  • Third-party: Deliveroo, Uber Eats

Coupon ​

A code customers enter to receive a discount. Linked to an Offer.

Custom Availability ​

Using a different schedule for online ordering than the location's business hours.

D ​

Delivery Delay ​

Extra minutes added to prep time for delivery orders to account for delivery time.

Delivery Fee ​

Amount charged to customer for delivery. Can be:

  • Free
  • Fixed amount
  • Free over a minimum order amount

Delivery Zone ​

Geographic area where delivery is available. Defined by:

  • Radius (km from location)
  • Postal codes

Dietary Preferences ​

Information about food characteristics (Vegan, Gluten-free, Halal, etc.).

E ​

Emily ​

The merchant assistant integrated into the Upvendo backoffice. Emily helps merchants with questions about features, settings, and troubleshooting. For customers using online ordering or kiosk, Emily serves as an ordering assistant to help with menu questions and order placement.

F ​

Flexible Ordering ​

Order capacity feature that allows more orders if their total value is below a threshold. Useful for handling small orders without blocking larger ones.

G ​

Gift Card ​

Prepaid card customers can purchase and use for future orders.

H ​

Hendrickx ​

A POS system that can be integrated with Upvendo.

I ​

iDEAL ​

Dutch payment method supported through Stripe.

Idle Timeout ​

Time of inactivity before a kiosk or online ordering session resets. Releases reserved stock.

In-House ​

Orders placed and consumed at the restaurant (dine-in).

Item ​

A product on the menu that customers can order.

K ​

KDS (Kitchen Display System) ​

Screen in the kitchen showing orders to prepare. Color-coded by urgency:

  • Green: On time
  • Yellow: Caution (approaching late)
  • Red: Late

Kiosk ​

Self-service ordering terminal in the restaurant.

L ​

Live Mode ​

Payment setting that processes real charges. Opposite of Test Mode.

Location ​

A physical restaurant location. A merchant can have multiple locations.

Loyalty Program ​

System where customers earn points for purchases and redeem them for rewards.

M ​

Collection of categories and items. Can be assigned to locations and scheduled for specific times.

Minimum Order Amount ​

Lowest order value accepted. Often used for delivery orders.

Modifier ​

An addition or customization to an item (e.g., "Extra cheese", "No onions"). Has its own price.

Modifier Group ​

Collection of related modifiers (e.g., "Toppings", "Sauces"). Can be required or optional.

O ​

Offer ​

A promotion or discount. Types include:

  • Percentage off
  • Amount off
  • Free item
  • Buy X get Y

Online Ordering ​

Web-based ordering for pickup or delivery.

Order Capacity ​

System that limits how many orders can be placed per time slot to prevent kitchen overload.

Order Note ​

Special instructions from customer (e.g., "No nuts please", "Ring doorbell").

P ​

Pairing Code ​

Temporary code used to connect a device (Kiosk, KDS) to the backoffice.

Payment Profile ​

Configuration for accepting payments. Includes provider (Stripe, Viva Wallet, Square) and enabled methods.

Pickup ​

Order type where customer collects their order from the restaurant.

Pickup Delay ​

Extra minutes added to prep time for pickup orders.

Points ​

Loyalty currency earned from purchases and redeemed for rewards.

Prep Time (Preparation Time) ​

Average minutes needed to prepare an order. Used for:

  • Calculating ready time
  • Determining when to print tickets
  • Order capacity calculations

Printer ​

Receipt or kitchen printer connected to the system.

Q ​

QR Ordering ​

Table ordering where customers scan a QR code to order from their phone.

R ​

Radius ​

Delivery zone defined by distance (km) from the location.

Restricted Date ​

A date when the location is closed (holiday, special event).

Reward ​

Something customers can redeem with loyalty points.

S ​

Scheduled Order ​

Order placed for a future time, not ASAP.

Snooze ​

Temporarily hide an item from the menu. Used when item is temporarily unavailable.

Square ​

POS system and payment provider. When connected, handles all payments.

Stock ​

Inventory count for an item. When 0, item shows as "Sold Out".

Stripe ​

Payment provider for online ordering. Supports cards, iDEAL, Bancontact, Apple Pay, Google Pay.

T ​

Table Section ​

Grouping of tables (e.g., "Terrace", "Main Floor").

Tags ​

Quick labels for items (Vegan, Vegetarian, Gluten-free, etc.).

Tax Rate ​

Percentage added to item prices for tax (e.g., 21% VAT).

Team ​

Staff members with backoffice access. Have different roles and permissions.

Test Mode ​

Payment setting that simulates transactions without real charges. For testing only.

Time Slot ​

A window of time for order capacity calculations (e.g., 15-minute slots: 12:00-12:15, 12:15-12:30).

Time Specific Rule ​

Order capacity rule that applies only during certain hours (e.g., reduced capacity during lunch rush).

Tips ​

Optional gratuity customers can add to their order.

Transaction ​

A completed order with payment.

U ​

Uber Eats ​

Third-party delivery platform that can be integrated with Upvendo.

V ​

Value Threshold ​

In flexible ordering, the order value below which extra orders are allowed.

Variant ​

A version of an item (e.g., Small/Medium/Large). Unlike modifiers, variants change the base item.

Variant Group ​

Collection of variant options (e.g., "Size" with Small, Medium, Large).

Viva Wallet ​

Payment provider for kiosk terminal payments.

W ​

Webhook ​

Automated notification sent when something happens (e.g., order placed, payment received).

Welcome Bonus ​

Loyalty points given when a customer first signs up.

Z ​

Zone ​

See Delivery Zone.