Backoffice → Online Ordering Relations

How backoffice settings affect the Online Ordering customer experience.

Overview

When a merchant configures settings in the backoffice, those settings directly impact what customers see and can do in the Online Ordering web application.

┌─────────────────────────────────────────────────────────────────────────┐
│                           BACKOFFICE                                     │
│  ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐       │
│  │  Locations  │ │    Menus    │ │  Capacity   │ │  Payments   │       │
│  └──────┬──────┘ └──────┬──────┘ └──────┬──────┘ └──────┬──────┘       │
└─────────┼───────────────┼───────────────┼───────────────┼───────────────┘
          │               │               │               │
          ▼               ▼               ▼               ▼
┌─────────────────────────────────────────────────────────────────────────┐
│                        ONLINE ORDERING                                   │
│  ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐       │
│  │  Location   │ │    Menu     │ │  Time Slot  │ │  Checkout   │       │
│  │  Selection  │ │   Display   │ │  Selection  │ │   Payment   │       │
│  └─────────────┘ └─────────────┘ └─────────────┘ └─────────────┘       │
└─────────────────────────────────────────────────────────────────────────┘

Settings Impact Matrix

Location Settings

Backoffice Setting	Online Ordering Impact
Location Name	Displayed in location selector and order confirmation
Address	Shown for pickup orders, used for delivery distance calculation
Phone	Displayed on order confirmation for customer contact
Timezone	Determines available order times, business hours display
Currency	All prices displayed in this currency
Location Enabled	If disabled, location not shown in Online Ordering

Business Hours

Backoffice Setting	Online Ordering Impact
Opening Time	Earliest available pickup/delivery time
Closing Time	Latest available pickup/delivery time
Closed Days	No ordering available on these days
Restricted Dates	Specific dates blocked from ordering

Customer Experience:

• If current time is outside business hours → "Currently closed" message
• If trying to order for a closed day → Day not selectable in calendar
• Time slots only shown within business hours

Online Ordering Settings

Backoffice Setting	Online Ordering Impact
Enable Online Ordering	If disabled, entire ordering page shows "Not available"
Enable Pickup	Pickup option shown/hidden
Enable Delivery	Delivery option shown/hidden
Minimum Order Amount	Orders below this blocked at checkout
Preparation Time	Affects earliest available time slot
Accepting Orders	If paused, shows "Not accepting orders"

Order Capacity

Backoffice Setting	Online Ordering Impact
Time Slot Duration	Time picker intervals (15min, 30min, etc.)
Orders Per Slot	Full slots hidden from selection
Items Per Slot	Large orders may be pushed to later slots
Category Limits	Specific items may be unavailable for certain times
Time-Specific Rules	Different availability during rush hours

Customer Experience:

• Customer selects time → System checks capacity
• If slot full → Time not shown or grayed out
• If order too large → Suggested alternative time shown
• Message: "This time is no longer available. Please select another time."

Delivery Zones

Backoffice Setting	Online Ordering Impact
Zone Postal Codes	Determines if delivery available to address
Delivery Fee	Fee shown at checkout
Minimum Order	Minimum for delivery to that zone
Estimated Time	Delivery time estimate shown

Customer Experience:

• Customer enters address → System checks postal code
• If in zone → Delivery fee and time shown
• If not in zone → "Delivery not available to your area"
• Different zones can have different fees

Menu & Items

Backoffice Setting	Online Ordering Impact
Item Name	Product name displayed
Item Description	Product description shown
Item Price	Price displayed
Item Image	Product image shown
Item Available	If unavailable, item hidden or marked "Sold Out"
Allergens	Allergen icons/info displayed
Category	Items grouped by category
Category Sort Order	Order of categories in menu

Modifiers

Backoffice Setting	Online Ordering Impact
Modifier Group Name	Group label (e.g., "Choose Size")
Required	Customer must select before adding to cart
Multi-Select	Customer can select multiple options
Min/Max Selections	Enforced in UI
Option Name	Option label (e.g., "Large")
Price Adjustment	Added to item price when selected

Customer Experience:

• Click item → Modifier dialog opens
• Required groups must be completed
• Price updates as options selected
• "Add to Cart" disabled until requirements met

Online Settings

Backoffice Setting	Online Ordering Impact
Order Capacity (orders per slot)	Limits how many orders can be placed per time slot
Order Capacity (items per slot)	Large orders may be pushed to later slots
Tips Enabled	Tip selection shown at checkout
Tip Amounts / Percentages	Tip options displayed (fixed or percentage)
Order Notes Enabled	"Add a note" field shown/hidden on order
Active Menus	Which menus appear on the online ordering page
Idle Timeout	Session expires after inactivity, cart cleared
Idle Timeout Duration	Seconds before idle timeout triggers
Print Settings (Auto Print)	Whether order auto-prints on receipt printer when received
Print Settings (Send to POS)	Whether order is forwarded to connected POS system
Scheduled Orders Enabled	Whether customers can order for a future time slot

Customer Info Settings

Backoffice Setting	Online Ordering Impact
Require Name	Customer must enter name before checkout
Require Phone	Customer must enter phone number
Require Email	Customer must enter email address
Optional Fields	Fields shown but not required

Customer Experience:

• Required fields are marked with an asterisk
• Order cannot proceed until required fields are filled
• Email is used for order confirmation delivery

Payments

Backoffice Setting	Online Ordering Impact
Stripe Enabled	Card payment option shown
iDEAL Enabled	iDEAL payment option shown (NL)
Bancontact Enabled	Bancontact option shown (BE)
Cash on Delivery	Cash option shown for delivery
Cash on Pickup	Cash option shown for pickup

Loyalty

Backoffice Setting	Online Ordering Impact
Loyalty Enabled	Points balance shown for logged-in users
Points Per Euro	Points earned displayed at checkout
Point Value	Redemption value shown
Min Redemption	"Redeem Points" button enabled/disabled

Customer Experience:

• Logged in → Points balance visible
• At checkout → Option to apply points as discount
• After order → Points earned notification

Offers & Promotions

Backoffice Setting	Online Ordering Impact
Promo Code	Customer can enter at checkout
Auto-Apply Offers	Automatically applied if conditions met
Discount Type	Percentage or fixed amount shown
Minimum Order	Offer only applies above minimum
Valid Dates	Offer only works within date range

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Detailed Field Mappings

Location Profile → Online Ordering Header

Backoffice: Location Name
    ↓
Online Ordering: Restaurant name in header, order confirmation

Backoffice: Location Logo
    ↓
Online Ordering: Logo in header

Backoffice: Cover Image
    ↓
Online Ordering: Banner image on landing page

Backoffice: Primary Color
    ↓
Online Ordering: Button colors, accents

Preparation Time → Time Slot Calculation

Backoffice: Average Prep Time (e.g., 20 min)
    +
Backoffice: Delivery Delay (e.g., 10 min for delivery)
    =
Online Ordering: Earliest available time = Now + 30 min

Example:
- Current time: 12:00
- Prep time: 20 min
- Delivery delay: 10 min
- Earliest delivery slot: 12:30

Inventory → Item Availability

Backoffice: Item Stock = 0
    ↓
Online Ordering: Item shows "Sold Out"

Backoffice: Item Stock = 5, Low Stock Alert = 10
    ↓
Online Ordering: Item available (no indication to customer)

Backoffice: Track Inventory = false
    ↓
Online Ordering: Item always available

---

Real-Time Updates

Some settings update in real-time, others require page refresh:

Immediate Updates

• Accepting Orders toggle
• Item availability
• Stock levels
• Capacity (slot availability)

Requires Refresh

• Menu changes
• Price changes
• Business hours
• Delivery zones

Requires Cache Clear

• Branding changes
• Location settings

---

Error Messages

When backoffice settings cause issues, customers see these messages:

Cause	Customer Message
Location disabled	"This location is not available for online ordering"
Outside business hours	"We're currently closed. Please check our opening hours."
Capacity full	"This time slot is no longer available. Please select another time."
Below minimum order	"Minimum order amount is €X.XX"
Outside delivery zone	"Sorry, we don't deliver to your area"
Item out of stock	"This item is currently sold out"
Payment failed	"Payment could not be processed. Please try again."
Promo code invalid	"This promo code is invalid or expired"