Backoffice → Kiosk Relations

How backoffice settings affect the Kiosk self-service experience.

Overview

Kiosks are self-service ordering terminals placed in-store. They share many settings with Online Ordering but have some unique configurations.

┌─────────────────────────────────────────────────────────────────────────┐
│                           BACKOFFICE                                     │
│  ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐       │
│  │   Device    │ │    Menus    │ │  Capacity   │ │  Payments   │       │
│  │  Profiles   │ │             │ │             │ │             │       │
│  └──────┬──────┘ └──────┬──────┘ └──────┬──────┘ └──────┬──────┘       │
└─────────┼───────────────┼───────────────┼───────────────┼───────────────┘
          │               │               │               │
          ▼               ▼               ▼               ▼
┌─────────────────────────────────────────────────────────────────────────┐
│                            KIOSK                                         │
│  ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐       │
│  │   Device    │ │    Menu     │ │   Order     │ │  Payment    │       │
│  │   Config    │ │   Display   │ │   Options   │ │  Terminal   │       │
│  └─────────────┘ └─────────────┘ └─────────────┘ └─────────────┘       │
└─────────────────────────────────────────────────────────────────────────┘

Kiosk-Specific Settings

Device Configuration

Backoffice Setting	Kiosk Impact
Kiosk Name	Device identifier in reports
Assigned Location	Which location's menu/settings to use
Assigned Menu	Which menu to display
Device Profile	UI/behavior configuration
Idle Timeout	Time before returning to welcome screen
Receipt Printer	Which printer for receipts

Device Profile Settings

Backoffice Setting	Kiosk Impact
Theme	Light/dark mode
Language Options	Available languages for customer
Default Language	Initial language on welcome screen
Show Images	Whether to display item images
Image Size	Large/medium/small product images
Category Layout	Grid/list view for categories
Upsell Enabled	Show upsell suggestions
Tips Enabled	Show tip options at checkout
Idle Timeout	Time before kiosk returns to welcome/screensaver
Idle Timeout Duration	Seconds of inactivity before timeout triggers
Dining Options	Which options shown: Eat Here, Takeaway, or both
Assigned Menus	Which menus the kiosk displays to customers
Screensaver Enabled	Whether screensaver activates during idle
Screensaver Media	Image or video shown during idle
Schedule Enabled	Whether kiosk is only active during certain hours
Schedule Hours	Times when kiosk accepts orders

In-House Settings (Kiosk-Relevant)

Backoffice Setting	Kiosk Impact
Tips Enabled	Show tip selection screen at checkout
Tip Amounts	Fixed or percentage tip options shown
Order Notes Enabled	"Add a note" field shown on kiosk order
Order Capacity (orders per slot)	Limits orders per time slot for scheduled kiosk orders
Order Capacity (items per slot)	Large kiosk orders may hit slot limits

Display Groups

Backoffice Setting	Kiosk Impact
Display Group Name	Visual section header on kiosk menu
Display Group Items	Which items appear under each visual grouping
Display Group Sort Order	Order of visual sections on kiosk screen
Display Group Visibility	Whether a group is shown or hidden on kiosk

Kiosk-Specific Considerations:

• Display groups control the visual layout customers see on the kiosk
• Items can appear in display groups independently of their backend category
• POS integrations (Kassanet/Hendrickx) may auto-create display groups from POS menu structure

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Settings Impact Matrix

Location Settings

Backoffice Setting	Kiosk Impact
Location Name	Shown on receipts
Address	Shown on receipts
Timezone	Order timestamps
Currency	All prices
VAT Number	Shown on receipts

Menu & Items

Backoffice Setting	Kiosk Impact
Item Name	Product name on screen
Item Description	Product details (if enabled)
Item Price	Price displayed
Item Image	Large product image (important for kiosk UX)
Item Available	Hidden or "Sold Out"
Allergens	Allergen icons displayed
Category	Navigation tabs/sections

Kiosk-Specific Considerations:

• Images are MORE important on kiosk (visual ordering)
• Descriptions should be SHORT (quick reading)
• Categories should be CLEAR (easy navigation)

Modifiers

Backoffice Setting	Kiosk Impact
Modifier Group	Selection screen
Required	Must complete before proceeding
Multi-Select	Checkbox vs radio buttons
Min/Max	Enforced with visual feedback
Option Price	Price adjustment shown

Kiosk UX:

• Large touch targets for options
• Clear visual feedback on selection
• Running total displayed

Order Capacity

Backoffice Setting	Kiosk Impact
Time Slot Duration	For scheduled orders
Orders Per Slot	Limits apply to kiosk orders
Items Per Slot	Large orders may be limited

Note: Kiosk orders for "For Here" dining often bypass capacity limits since they're immediate orders, not scheduled.

Payments

Backoffice Setting	Kiosk Impact
Card Terminal	Physical terminal connected
Stripe Terminal	Stripe Reader integration
Cash Enabled	Cash payment option
Tips Enabled	Tip selection screen
Tip Percentages	Tip options (10%, 15%, 20%)

Kiosk Payment Flow:

1. Customer completes order
2. Payment options shown (Card/Cash)
3. If Card → Terminal activated
4. If Cash → Receipt printed, pay at counter

In-House Settings

Backoffice Setting	Kiosk Impact
For Here Enabled	"Eat Here" option shown
Takeaway Enabled	"Takeaway" option shown
Table Service	Table number entry
Order Number Display	Number shown on screen/receipt

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Dining Options

Kiosk typically offers:

For Here (Dine In)

Backoffice: In-House Settings → For Here Enabled = true
    ↓
Kiosk: "Eat Here" button visible
    ↓
Customer selects → Order marked as "For Here"
    ↓
KDS shows order for preparation
    ↓
Customer waits for number to be called

Takeaway

Backoffice: In-House Settings → Takeaway Enabled = true
    ↓
Kiosk: "Takeaway" button visible
    ↓
Customer selects → Order marked as "Takeaway"
    ↓
KDS shows order with "Takeaway" badge
    ↓
Staff packages order appropriately

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Kiosk vs Online Ordering Differences

Aspect	Online Ordering	Kiosk
Scheduling	Future orders common	Usually immediate
Capacity	Strict enforcement	Often bypassed for immediate
Payment	Online (Stripe, iDEAL)	Terminal or cash
Delivery	Yes	No
Pickup	Yes	Immediate pickup
User Account	Optional login	Usually anonymous
Loyalty	Points for logged-in	Often not available

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Real-Time Sync

Immediate Updates

• Item availability
• Stock levels
• Prices (with refresh)
• Accepting orders status

Requires Device Restart

• Menu assignment changes
• Device profile changes
• Location assignment

Synced via API

• Order submission
• Payment processing
• Receipt printing

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Troubleshooting

Kiosk Not Showing Menu

Possible Causes:

• No menu assigned to device
• Menu has no items
• Location disabled
• Network connectivity issue

Backoffice Check:

1. Devices → Kiosks → Check menu assignment
2. Menus → Verify menu has items
3. Settings → Locations → Verify location enabled

Payment Terminal Not Working

Possible Causes:

• Terminal not paired
• Wrong terminal assigned
• Network issue
• Terminal offline

Backoffice Check:

1. Devices → Kiosks → Check terminal assignment
2. Verify terminal is online in Stripe/payment dashboard

Items Showing "Sold Out"

Possible Causes:

• Inventory depleted
• Item marked unavailable
• Category disabled

Backoffice Check:

1. Inventory → Check stock levels
2. Menus → Items → Check availability toggle
3. Menus → Categories → Check category enabled